CARE INSTRUCTION

  • CARE GUIDE

    – For each product, you can find information for optimal care of your garments both on the website as well as on the labels of our garments.

    SPECIAL FINISH DENIM CARE

    – Dry clean only when necessary to maintain shape and color
    – Do not machine wash, or use bleach
    – Avoid water/high temperatures/soaking

    REGULAR DENIM CARE

    – Dry-clean recommended
    – Do not machine wash or use bleach
    – Limit washing to maintain the shape and color
    – Avoid soaking
    – For hand-wash, wash quickly and do not soak.Turn the garment inside out before washing.
    – Line dry in the shade
    – Iron inside out

    GARMENT-DYED CARE

    – Dry-clean recommended
    – Do not machine wash or use bleach
    – Limit washing to maintain the shape and color
    – For hand-wash, wash quickly and do not soak.Turn the garment inside out before washing.
    – Line dry in the shade
    – Iron inside out

    LEATHER CARE

    – Specialist leather clean only
    – Do not wash
    – Avoid moisture and heat
    – Do not fold/wring
    – Do not iron
    – Avoid sunlight in a long periods
    – Avoid soaking

  • DENIM CARE PHILOSOPHY

    WEAR MORE, WASH LESS

    – Denim is designed to age with you. Every crease, fade and mark tells a story unique to its wearer.
    – Frequent washing isn’t necessary. Caring for denim begins with knowing when not to wash it.

    RESPECT THE MATERIAL

    – Denim reveals its character through wear, not perfection.
    – Its texture, colour and character are shaped by wear and thoughtful care

    INDIVIDUALITY

    – Character matters more than perfection. Slight variations are an inherent part of the making process, giving every piece its own unique character
    – No two pairs will ever age the same. The way your denim fades reflects how you live, move and wear it

POLICY

  • SHIPPING & PAYMENT

    • SHIPPING & DELIVERY

      – Shipping time

      Domestic: 2–4 business days.
      International: 3–10 business days, depending on the destination. Shipping is unavailable to certain countries. Please contact Customer Service for availability.

      – Shipping Fee

      Shipping costs are calculated based on the destination and parcel weight.

      – Tracking

      A tracking number will be emailed once your order has been shipped. Deliveries are made on business days only.

      – Customs & Duties

      The prices do not include import duties, taxes, or customs fees. These charges, if applicable, are the responsibility of the recipient and may cause delivery delays.

      – Delivery Responsibility

      Once your order has been handed over to the carrier and a tracking number has been issued, delivery is managed by the carrier and the recipient. Please monitor your shipment and contact the carrier directly regarding delivery arrangements.

      – Delivery Confirmation

      Carrier delivery confirmation and tracking records will be considered valid proof of successful delivery. Orders confirmed as delivered are not eligible for non-delivery claims.

      – Customs Clearance

      Recipients are responsible for completing all import procedures, including customs clearance and payment of any applicable duties or taxes.
      Failure to complete customs clearance within the required timeframe may result in the shipment being delayed, returned, or disposed of in accordance with local regulations. In such cases, we cannot be held liable and no claims or disputes regarding non-delivery will be accepted.

      – Uncollected Packages

      Shipping costs for uncollected packages will not be paid by LATUI.

    • PRODUCT STATUS

      – Out of Stock: This item is permanently sold out and is no longer available for purchase or delivery.

      – Back in Stock: This item is currently being restocked. Orders will be fulfilled and shipped once it becomes available again.

      – If an item is marked as pre-order or back-order, please contact us via email to check the product availability before making a purchase.

    • PAYMENT METHOD

      We accept the following payment methods:

      PAYPAL
      LOCAL DEBIT CARD
      VISA
      MASTERCARD

  • EXCHANGES, RETURNS AND REFUNDS

    – We do not accept returns except for product defects.

    – For the exchange, items must be in their original condition, has not been used and include all labels.

    – You have to make the exchange in the same market/region where you made the purchase.

    • 1. Exchange conditions

      Customers must inspect the condition of the goods and can request an exchange at the time of delivery or receipt in the following cases:
      – The product does not match the type of the order placed or shown on the website at the time of ordering.
      – The product is torn, damaged, has material errors, or seam errors that are the manufacturer’s responsibility.
      – The product must be in their original condition and include all labels.
      – The product has not been used, washed, or damaged.

    • 2. Regulations for Notification and Exchange of Products 

      – You must notify us of a return immediately after receiving the product.

      – The product must be returned within 1-2 days of receipt for domestic customers. 3-7 days of receipt for international customers.

      – Products can only be exchanged for a different size or color within the same product code, and this can only be done once.

      – If the exchanged product has a lower or equal value, we will not refund the difference.

      – If the exchanged product has a higher value, you must pay the difference.

      – Return shipping costs due to personal reasons will be covered by the customer

      – Returns are not accepted for personal reasons. If you want a refund, we will only refund 70% of the product value after deducting the incurred expenses.

      – Returns and exchanges are not applicable for promotional products (items on sale).

      – We will charge a fee for exchanging to a larger size outside of the size chart. If you have any comments or complaints about product quality, please contact our customer service.

  • ORDERS

    • ORDER STATUS

      – Bear in mind you will receive updates on the status of your order by email.

    • CHANGE OR CANCEL AN ONLINE ORDER

      – Please remember that once an order is completed, it cannot be modified in any way. If you notice a mistake in the shipping details or if you would like to cancel your order, please contact us as soon as possible.