CUSTOMER SERVICE

COMPOSITION AND CARE

For each product, you can find information for optimal care of your garments both on the website as well as on the labels of our garments.
We have also created a guide to help you take care of your garments and extend their life:

For Jeans/Dyed clothes
Avoid overwashing to prolong the life of your clothing. Product is recommended to be dry cleaned. For hand-wash or machine-wash, please note the following:
– Avoid washing with strong detergents
– Never use bleach full strength to treat surface. Bleach should always be diluted with water before it contacts fabric.
– Please do not soak the product
– Turn inside out when washing. Recommended to use with laundry bag.
– Hang them to dry, inside-out.
– The washing process should be quick and impact-free. Avoid rubbing, rubbing, twisting, or wringing the product.
– Washing in cold water.
– Dark and light colored clothes should be washed separately in cold water.
– The product may have slight discoloration during the first wash. You can mix a little table salt (non-iodized) into the water to keep the product color more durable.
– Do not expose to direct sunlight

POLICY

  • SHIPPING & PAYMENT

    • SHIPPING METHODS, TIMES AND COSTS

      – Domestic order delivery in 2-4 days. Worldwide order delivery in 3-10 days depends on region/country. Some countries are not eligible for shipping. Please contact our customer service team for more details

      – Shipping cost depends on the weight of the parcel and regions

      – Please note that deliveries are only made on working days.

      – We will provide you with the tracking number via email for your convenience

      – Product price displayed do not include all imported taxes and duties. Taxes and duties within these destinations are collected upon delivery.

    • PAYMENT METHOD

      – We accept the following payment methods:

      – When processing purchases, we will show you the options available for your order.
      PAYPAL
      LOCAL DEBIT CARD
      VISA
      MASTERCARD

  • EXCHANGES, RETURNS AND REFUNDS

    – Shop at a physical store: You have 1 days from the date of purchase.

    – We do not accept returns except for product defects.

    – For the exchange, items must be in their original condition, has not been used and include all labels.

    – You have to make the exchange in the same market/region where you made the purchase.

    • 1. Return conditions

      Customers must inspect the condition of the goods and can request an exchange at the time of delivery or receipt in the following cases:
      – The product does not match the type of the order placed or shown on the website at the time of ordering.
      – The product is torn, damaged, has material errors, or seam errors that are the manufacturer’s responsibility.
      – The product must be in their original condition and include all labels.
      – The product has not been used, washed, or damaged.

    • 2. Regulations for Notification and Return of Products 

      – You must notify us of a return immediately after receiving the product.

      – The product must be returned within 1-2 days of receipt for domestic customers. 3-7 days of receipt for international customers.

      – Products can only be exchanged for a different size or color within the same product code, and this can only be done once.

      – If the exchanged product has a lower or equal value, we will not refund the difference.

      – If the exchanged product has a higher value, you must pay the difference.

      – Return shipping costs due to personal reasons will be covered by the customer

      – Returns are not accepted for personal reasons. If you want a refund, we will only refund 70% of the product value.

      – Returns and exchanges are not applicable for promotional products (items on sale).

      – We will charge a fee for exchanging to a larger size outside of the size chart. If you have any comments or complaints about product quality, please contact our customer service.

  • ORDERS

    • ORDER STATUS

      – Bear in mind you will receive updates on the status of your order by email.

    • CHANGE OR CANCEL AN ONLINE ORDER

      – Please remember that once an order is completed, it cannot be modified in any way. If you notice a mistake in the shipping details or if you would like to cancel your order, please contact us as soon as possible.