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SHIPPING & PAYMENT
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SHIPPING & DELIVERY
– Domestic order delivery in 2-4 days. Worldwide order delivery in 3-10 days depends on region/country. Some countries are not eligible for shipping. Please contact our customer service team for more details
– Shipping cost depends on the weight of the parcel and regions
– Please note that deliveries are only made on working days.
– We will provide you with the tracking number via email for your convenience
– Product price displayed do not include all imported taxes and duties. Taxes and duties within these destinations are collected upon delivery.
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PAYMENT METHOD
– We accept the following payment methods:
– When processing purchases, we will show you the options available for your order.
PAYPAL
LOCAL DEBIT CARD
VISA
MASTERCARD
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EXCHANGES, RETURNS AND REFUNDS
– Shop at a physical store: You have 1 days from the date of purchase.
– We do not accept returns except for product defects.
– For the exchange, items must be in their original condition, has not been used and include all labels.
– You have to make the exchange in the same market/region where you made the purchase.
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1. Exchange conditions
Customers must inspect the condition of the goods and can request an exchange at the time of delivery or receipt in the following cases:
– The product does not match the type of the order placed or shown on the website at the time of ordering.
– The product is torn, damaged, has material errors, or seam errors that are the manufacturer’s responsibility.
– The product must be in their original condition and include all labels.
– The product has not been used, washed, or damaged. -
2. Regulations for Notification and Exchange of Products
– You must notify us of a return immediately after receiving the product.
– The product must be returned within 1-2 days of receipt for domestic customers. 3-7 days of receipt for international customers.
– Products can only be exchanged for a different size or color within the same product code, and this can only be done once.
– If the exchanged product has a lower or equal value, we will not refund the difference.
– If the exchanged product has a higher value, you must pay the difference.
– Return shipping costs due to personal reasons will be covered by the customer
– Returns are not accepted for personal reasons. If you want a refund, we will only refund 70% of the product value after deducting the incurred expenses.
– Returns and exchanges are not applicable for promotional products (items on sale).
– We will charge a fee for exchanging to a larger size outside of the size chart. If you have any comments or complaints about product quality, please contact our customer service.
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ORDERS
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ORDER STATUS
– Bear in mind you will receive updates on the status of your order by email.
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CHANGE OR CANCEL AN ONLINE ORDER
– Please remember that once an order is completed, it cannot be modified in any way. If you notice a mistake in the shipping details or if you would like to cancel your order, please contact us as soon as possible.
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– For each product, you can find information for optimal care of your garments both on the website as well as on the labels of our garments.
COATED DENIM CARE
– Dry clean recommended
– Do not machine wash, soak in water, or use bleach
– Avoid high temperatures
– Limit washing to maintain the shape and color
REGULAR DENIM CARE
– Dry clean recommended
– Do not machine wash or use bleach
– Limit washing to maintain the shape and color
– If hand-washing, wash quickly and do not soak.Turn the garment inside out before washing.
GARMENT-DYED CARE
– Dry clean recommended
– Do not machine wash or use bleach
– Limit cleaning to keep shape
– For hand-wash, turn inside out when washing.
POLICY